*{box-sizing:border-box}body{background-color:var(--cor-fundo,#f8f9fa);min-height:100svh;font-family:var(--fonte-principal,"Inter", system-ui, sans-serif);-webkit-font-smoothing:antialiased;margin:0;overflow-x:hidden}#root{max-width:100vw;min-height:100svh;overflow-x:hidden}:focus-visible{outline:2px solid var(--cor-primaria,#e30613);outline-offset:2px}.app-card{min-width:0;max-width:100%;transition:box-shadow .18s,transform .18s}.app-card--interativa:hover{box-shadow:var(--sombra-card-hover);transform:translateY(-2px)}.app-btn{transition:filter .15s,transform .1s,box-shadow .15s}.app-btn:hover:not(:disabled){filter:brightness(.94)}.app-btn:active:not(:disabled){transform:scale(.98)}.app-btn--primaria:hover:not(:disabled){box-shadow:0 4px 12px #e3061347}.app-input{transition:border-color .15s,box-shadow .15s}.app-input:focus{box-shadow:0 0 0 3px var(--cor-primaria-suave,#fce8e9);outline:none;border-color:var(--cor-primaria,#e30613)!important}.app-tabela tbody tr{transition:background-color .12s}.app-tabela tbody tr:hover{background-color:var(--cor-fundo,#f8f9fa)}.barra-progresso__preenchimento{transition:width .6s,height .6s,transform .16s,filter .16s}.grafico-barras__item:hover .barra-progresso__preenchimento{filter:brightness(.94);transform:translateY(-2px)}.app-nav-link{text-decoration:none;transition:color .15s;position:relative}.app-nav-link.ativo:after{content:"";background-color:var(--cor-primaria,#e30613);border-radius:2px;height:2px;position:absolute;bottom:-6px;left:0;right:0}::-webkit-scrollbar{width:8px;height:8px}::-webkit-scrollbar-thumb{background-color:var(--cor-borda,#e4e7ec);border-radius:999px}.dashboard-cabecalho{justify-content:space-between;align-items:flex-start;gap:16px;display:flex}.dashboard-sobretitulo{color:var(--cor-primaria);letter-spacing:.08em;text-transform:uppercase;font-size:12px;font-weight:800}.status-ao-vivo{background:var(--cor-sucesso-suave);color:var(--cor-sucesso);border-radius:999px;align-items:center;gap:8px;padding:8px 12px;font-size:13px;font-weight:700;display:inline-flex}.status-ao-vivo i{background:currentColor;border-radius:50%;width:8px;height:8px;box-shadow:0 0 0 4px #1e7a341f}.dashboard-filtros{border:1px solid var(--cor-borda);border-radius:var(--raio-cards);background:var(--cor-superficie);box-shadow:var(--sombra-card);gap:12px;padding:16px;display:flex}.dashboard-filtros label{min-width:210px;color:var(--cor-texto-apoio);text-transform:uppercase;letter-spacing:.04em;flex-direction:column;gap:6px;font-size:12px;font-weight:700;display:flex}.dashboard-filtros select{border:1px solid var(--cor-borda);border-radius:var(--raio-botoes);background:var(--cor-superficie);color:var(--cor-texto);font:inherit;text-transform:none;letter-spacing:normal;padding:10px 12px}@media (width<=767px){.dashboard-cabecalho,.dashboard-filtros{flex-direction:column}.dashboard-filtros label{width:100%;min-width:0}}.analise-demanda-cabecalho{gap:4px;min-width:0;max-width:100%;display:grid}.analise-demanda-cabecalho strong{color:var(--cor-texto);font-size:24px;line-height:1.25;display:block}.escalonamento-ao-vivo{border:1px solid color-mix(in srgb, var(--cor-primaria) 30%, var(--cor-borda));border-radius:var(--raio-cards);background:linear-gradient(135deg, color-mix(in srgb, var(--cor-primaria-suave) 58%, #fff) 0%, #fff 54%), var(--cor-superficie);box-shadow:var(--sombra-card-hover);grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:16px;padding:18px;display:grid}.escalonamento-ao-vivo--novo{animation:1.8s ease-in-out 3 realce-novo-escalonamento}.escalonamento-ao-vivo__sino{width:52px;height:52px;color:var(--cor-primaria);background:var(--cor-primaria-suave);border-radius:14px;place-items:center;display:grid;position:relative}.escalonamento-ao-vivo__sino i{background:var(--cor-primaria);border-radius:999px;width:10px;height:10px;animation:1.6s ease-in-out infinite pulso-escalonamento;position:absolute;top:10px;right:10px;box-shadow:0 0 0 6px #e306131f}.escalonamento-ao-vivo__conteudo{min-width:0}.escalonamento-ao-vivo__conteudo span{color:var(--cor-primaria);letter-spacing:.08em;text-transform:uppercase;font-size:12px;font-weight:800;display:block}.escalonamento-ao-vivo__conteudo strong{color:var(--cor-texto);margin-top:2px;font-size:24px;line-height:1.15;display:block}.escalonamento-ao-vivo__conteudo p{color:var(--cor-texto-apoio);text-overflow:ellipsis;white-space:nowrap;margin:6px 0 0;overflow:hidden}.escalonamento-ao-vivo__conteudo em{background:var(--cor-primaria);color:#fff;border-radius:999px;width:fit-content;margin-top:8px;padding:4px 8px;font-size:12px;font-style:normal;font-weight:800;display:inline-flex}.escalonamento-ao-vivo__conteudo small{color:var(--cor-erro);margin-top:6px;font-size:12px;font-weight:700;display:block}.escalonamento-ao-vivo__metricas{flex-wrap:wrap;justify-content:flex-end;align-items:center;gap:8px;display:flex}.escalonamento-ao-vivo__metricas span{border:1px solid var(--cor-borda);min-width:92px;color:var(--cor-texto-apoio);text-align:center;background:#ffffffb8;border-radius:10px;padding:10px 12px;font-size:12px;font-weight:700}.escalonamento-ao-vivo__metricas strong{color:var(--cor-texto);font-size:22px;display:block}.escalonamento-ao-vivo__metricas .app-btn{white-space:nowrap;min-height:44px}.fila-escalonamento-card{border:1px solid var(--cor-borda);border-left:4px solid var(--cor-borda);border-radius:var(--raio-cards);background:var(--cor-superficie);box-shadow:var(--sombra-card);grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:14px;padding:14px;transition:box-shadow .18s,transform .18s,border-color .18s;display:grid}.fila-escalonamento-card:hover{border-color:color-mix(in srgb, var(--cor-primaria) 22%, var(--cor-borda));box-shadow:var(--sombra-card-hover);transform:translateY(-2px)}.fila-escalonamento-card--urgente{border-left-color:var(--cor-primaria);background:linear-gradient(90deg, color-mix(in srgb, var(--cor-primaria-suave) 68%, #fff) 0%, #fff 48%), var(--cor-superficie)}.fila-escalonamento-card__icone{width:44px;height:44px;color:var(--cor-primaria);background:var(--cor-primaria-suave);border-radius:12px;place-items:center;display:grid}.fila-escalonamento-card:not(.fila-escalonamento-card--urgente) .fila-escalonamento-card__icone{color:var(--cor-secundaria);background:var(--cor-secundaria-suave)}.fila-escalonamento-card__conteudo{flex-direction:column;gap:6px;min-width:0;display:flex}.fila-escalonamento-card__meta{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.fila-escalonamento-card__meta>span{color:var(--cor-texto-apoio);font-size:12px;font-weight:700}.fila-escalonamento-card__conteudo strong{color:var(--cor-texto);text-overflow:ellipsis;white-space:nowrap;font-size:16px;overflow:hidden}.fila-escalonamento-card__conteudo p{color:var(--cor-texto-apoio);-webkit-line-clamp:2;-webkit-box-orient:vertical;margin:0;font-size:14px;line-height:1.45;display:-webkit-box;overflow:hidden}.fila-escalonamento-card__acoes{flex-direction:column;align-items:flex-end;gap:10px;min-width:148px;display:flex}.fila-escalonamento-card__acoes>span{background:var(--cor-fundo);color:var(--cor-texto-apoio);letter-spacing:.04em;border-radius:999px;padding:4px 8px;font-size:11px;font-weight:800}.fila-escalonamento-card__acoes .app-btn{white-space:nowrap;min-height:38px}.analise-demanda-grid{grid-template-columns:1fr;align-items:start;gap:16px;min-width:0;max-width:100%;display:grid;overflow:hidden}section[aria-label="Inteligência da demanda"],.analise-demanda-grid>.app-card{min-width:0;max-width:100%;overflow:hidden}.categorias-filial-grid{grid-template-columns:repeat(auto-fit,minmax(min(220px,100%),1fr));gap:12px;min-width:0;max-width:100%;display:grid}.categoria-filial-card{border:1px solid var(--cor-borda);background:color-mix(in srgb, var(--cor-fundo) 58%, #fff);border-radius:10px;flex-direction:column;gap:10px;min-width:0;padding:12px;display:flex}.categoria-filial-card>strong{color:var(--cor-texto);text-overflow:ellipsis;white-space:nowrap;font-size:13px;overflow:hidden}.categoria-linha{grid-template-columns:minmax(74px,1fr) minmax(72px,1.2fr) auto;align-items:center;gap:8px;min-height:26px;display:grid}.categoria-linha span{color:var(--cor-texto-apoio);text-overflow:ellipsis;white-space:nowrap;font-size:12px;overflow:hidden}.categoria-linha div{background:var(--cor-secundaria-suave);border-radius:999px;height:8px;overflow:hidden}.categoria-linha i{border-radius:inherit;height:100%;transition:width .5s,filter .14s;display:block}.categoria-linha:hover i{filter:brightness(.92)}.categoria-linha strong{color:var(--cor-texto);font-variant-numeric:tabular-nums;font-size:12px}.evolucao-categorias{grid-template-columns:repeat(auto-fit,minmax(min(170px,100%),1fr));gap:12px;min-width:0;max-width:100%;display:grid}.evolucao-dia{border:1px solid var(--cor-borda);background:var(--cor-superficie);border-radius:10px;flex-direction:column;gap:10px;min-width:0;padding:12px;display:flex}.evolucao-dia>span{color:var(--cor-texto);font-size:13px;font-weight:800}.evolucao-dia>div{gap:8px;display:grid}.evolucao-dia>div>div{grid-template-columns:minmax(76px,1fr) minmax(54px,1fr) auto;align-items:center;gap:8px;display:grid}.evolucao-dia span{color:var(--cor-texto-apoio);text-overflow:ellipsis;white-space:nowrap;font-size:12px;overflow:hidden}.evolucao-dia i{border-radius:999px;min-width:6px;height:7px}.evolucao-dia strong{color:var(--cor-texto);font-variant-numeric:tabular-nums;font-size:12px}@keyframes pulso-escalonamento{0%,to{opacity:1;transform:scale(1)}50%{opacity:.72;transform:scale(1.15)}}@keyframes realce-novo-escalonamento{0%,to{box-shadow:var(--sombra-card-hover);transform:translateY(0)}42%{transform:translateY(-2px);box-shadow:0 0 0 4px #e3061324,0 16px 34px #e306131f}}@media (width>=1180px){.analise-demanda-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.analise-demanda-grid .categorias-filial-grid,.analise-demanda-grid .evolucao-categorias{max-height:560px;padding-right:4px;overflow:auto}}@media (width<=1179px){.categorias-filial-grid{grid-template-columns:repeat(auto-fit,minmax(240px,1fr))}}@media (width<=767px){.escalonamento-ao-vivo{grid-template-columns:auto minmax(0,1fr)}.escalonamento-ao-vivo__metricas{grid-column:1/-1;justify-content:stretch}.escalonamento-ao-vivo__metricas span{flex:120px}.escalonamento-ao-vivo__conteudo p{white-space:normal}.analise-demanda-grid{grid-template-columns:1fr}.analise-demanda-cabecalho strong{font-size:22px}.categorias-filial-grid,.evolucao-categorias{grid-template-columns:1fr}.categoria-linha,.evolucao-dia>div>div{grid-template-columns:minmax(88px,1fr) minmax(64px,1fr) auto}.fila-escalonamento-card{grid-template-columns:auto minmax(0,1fr)}.fila-escalonamento-card__acoes{flex-direction:row;grid-column:1/-1;justify-content:space-between;align-items:flex-start;min-width:0}.fila-escalonamento-card__conteudo strong{white-space:normal}}